A recent article published by the Times of India on the digitization of Indian police opened up a very interesting area of analysis. The article says that “The digitization of FIRs and all complaints is just the more public face of the Crime and Criminal Tracking Network System (CCTNS), a massive modernization drive meant to take Indian police into the IT era”
The adoption of technology has led to a massive transformation in the operations and marketing of Indian railways already. According to reports, even Doordarshan, India’s public sector broadcaster, has set aside an amount of Rs. 1209 crore of a total approved outlay of Rs. 1369 crores, just for digitization, as per the 11th Five Year Plan (2007-2012).
The challenge, however, is not the implementation aka digitization of public sector and state organizations but the successful execution and sustainable innovation that any such drive requires. And that requires a massive shift in mindset, to an extent, a sort of modernization of the public sector ethos. Now how prepared we are for that, remains to be answered…
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